There are no returns on canvases and books. Only unopened skeins, hanks, spools or cards of threads may be returned as long as the dyelot is still available. Accessories will be refunded only if they are sealed in their original package. All items purchased are subject to a 30-day return policy.
Our goal is to ship your purchse as quickly as possible. If you order a product that is not in stock, we will let you know via email and if possible, we will give you a ship date from the artist.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Please read all item descriptions carefully before you make your purchase. Please call us if you need any additional information.